Fairfax Imaging’s long-standing commitment to serving and responding to the Quick Modules software user community is exemplified by the goals of our Maintenance Support Services:
“To promote success with the Quick Modules software and carry forward suggestions for continuing improvement of Quick Module software products.”
The Quick Modules Software Maintenance Program is a cost-effective and comprehensive program that includes technical support, software updates, and many other benefits. When you participate in the software maintenance program, you receive the latest versions of the Quick Modules software upon release at no additional cost (nominal service charges may apply depending on the amount of support required for installation and test). This allows you and your organization to keep up with the latest software technology developments, take advantage of usability improvements, and manage software licenses more easily.
To further your success in using our software products, Fairfax Imaging offers flexibility to suit a set of needs and requirements as diverse as our customer base.
The Hardware Maintenance program is also is a cost-effective and comprehensive program that includes on-site hardware support, software and firmware updates, and preventive maintenance cleanings.
Each customer receives its own customized “Maintenance Plan” outlining in detail, individual maintenance support coverage and procedures. Associated user manuals are provided along with the Maintenance Plan.
LEVEL 1 Support
Our customers receive standard Level 1 support immediately upon system acceptance. Fairfax Imaging provides a Problem/Change Request Form that the customer submits to the support group email address, firstname.lastname@example.org.
The customer may also call our toll-free hotline during regular or individually custom business hours, to confirm receipt of its submission or to request status. A Level 1 Technical Support Specialist clearly understands the system operation and error conditions, and can lead the customer to problem resolution.
LEVEL 2 Support
If necessary, Level 1 support can escalate the call to a more advanced, Level 2 Technical Support Specialist base. The Level 2 Technical Support Specialist will call on their greater experience to address issues that Level 1 support is unable to resolve.
Level 2 Technical Support Specialists are experienced in:
- Database configuration
- Operating system issues