Challenge

Humana wanted to gain efficiencies in mail order processing, improve customer service, and reduce fulfillment time and cost-to-fill.

Solution

Fairfax Imaging implemented its Quick Modules software on IBML scanners to convert mail orders into electronic images, validate
patient/member and prescriber data, and deliver productivity improvements throughout the entire operation.

Benefits

Faster and more efficient order processing, improved order entry, operator productivity, faster prescription fulfillment, better customer service and reduced cost-to-fill.

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